Booking conditions for guided tours.

Booking: A reservation is only made when Josele J. Saiz has accepted the completed booking form and appropriate booking deposit. The person signing the booking form accepts responsibility for the booking on behalf of all those included on the form. (Note: bookings made within 70days of the departure date must be accompanied by full payment). All Boletas tours are run by the Spanish Travel Agent VIAJES GLAUKA HUESCA-  C / Caspe 3 - 22002 Huesca – SPAIN.


Booking confirmation: On receipt of your booking and payment, Josele J. Saiz will send you written (email) confirmation, following which it is your personal responsibility to take out travel insurance, not only for the time you are away, but for the period between booking and the start of the tour – should you have to cancel. See Cancellations below. He will also later send you detailed information and a field check list for the tour. 

Payments: Our tours are priced in the currency that will be paid over to the local agents. (Usually Euros or US Dollars). If you pay us in Sterling then the we will apply the current (at the time of payment) exchange rate (www.xe.com)  we need to make a charge of 2% to cover our banking costs – other companies invariably include such costs within their tour prices, but we do not do this as some customers already have € and $ bank accounts. Only a deposit is required unless the tour date is within 70 days of your payment. The balance equivalent will be advised to you upon request and needs to be paid according to our instruction, on the same day.

Our tour costs do not include: flight tickets (you choose the most convenient for you), any expenses incurred in getting to/from the point of tour departure/conclusion (unless specified), travel insurance, first day lunch, or any items of personal expenditure. 

 
Tour alteration: If we cancel a holiday for any reason, we will refund the full amount you  have  paid  us  for  that  holiday.  The  tour descriptions and itineraries in our brochure and on our website are  meant  only as a guide. Circumstances such as flight times and other uncertainties of travel may  change, and  the  itinerary may therefore have to be changed. We therefore reserve the right to  amend  the  itineraries  according  to  circumstances, but  will  strive  to  maintain  the advertised standard of the tour.


Cancellations: Notice of cancellation can only be accepted in writing/email and will take effect on the day such notice is received by us. In the event of cancellation at any time we will not refund the tour booking deposit. For cancellations received within 70 days of departure, neither the deposit, nor the majority of the tour costs will be refunded, although we will endeavour to refund to you any ‘separable’ costs. Such costs will most likely relate to refunds we can recover for unused rooms, but this will not extend to ground transportation, leaders or other fixed cost services.       

Accommodation: We use comfortable, good quality accommodations. All rooms have private facilities. The tour price is based upon twin accommodation. Participants wishing single accommodation should state this at time of booking, as a small supplement will be charged.  We will also try to accommodate clients travelling on their own but wishing to share, but if there is no other single person on the tour who is also willing to share, we will have to charge the single room supplement.


Smoking: We kindly ask participants not to smoke whilst in close company with other members of the group.


Air Travel: As you will notice none of our prices include air travel, for the obvious reason that the current opportunities for cheap flights from Britain to Spain and elsewhere are so readily available and often from an airport local to you.  Our tours in Europe start around midday on the first date and end around midday on the last day.  We therefore recommend that you arrive around lunchtime (at the start of the tour), first day lunch is never included, and depart in the mid afternoon (at the end of tour) – unless we advise you differently. Flights should never be booked without authority from us. For tours further afield, start and finish times may be dictated by flight schedules. 


Liability Insurance: In addition to the personal travel insurance we have recommended above (Booking Confirmation), please note that we have arranged our own policy, for all eventualities – on tour - with a maximum cover of £50,000. 
Complaints – In the unlikely event that you have a complaint, please notify the tour leader in person as soon as possible, in order that we may assist you and personally deal with it to your full personal satisfaction. If it is not dealt with to your satisfaction ‘on the spot’, then the nature of the complaint should be promptly stated in writing and preferably with 28 days of the tour end.

 

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