Booking: A reservation is only made when Josele J. Saiz have accepted the completed booking form and appropriate booking deposit. The person signing the booking form accepts responsibility of booking on behalf of all those included on the form. (Note: bookings made within two months of the departure date must be accompanied by payment in full).
Booking confirmation: On receipt of your booking and payment, Josele J. Saiz will send you written confirmation. We will also later send you detailed information and a field check list for the tour.
Payments: Whilst our tours/accommodations are priced in Euros, we will accept payment by cheques (checks) in Sterling or US Dollars. Your payments will be calculated at the going Market Rates, less 2%, the amount the bank charges us for conversion into Euros. Your balance may be paid at any time, but is due not later than two months prior to your start date. We will therefore advise your settlement figure at the appropriate time or whenever you request it.
The tour cost does not include : flight tickets and all expenses incurred in getting to/from the point of tour departure/conclusion (unless specified), travel insurance, lunch first day, nor anything else of a personal nature.
Tour alteration
If we cancel a holiday for any reason, we will refund the full amount you have paid us for that holiday.
The tour descriptions and itineraries in this brochure and on our website are meant only as a guide. Circumstance such as flight times and other uncertainties of travel may change, and the itinerary may therefore have to be changed. We therefore reserve the right to amend the itineraries according to circumstances, but will strive to maintain the advertise standard of the tour.
Cancellations : Notice of cancellation can only be accepted in WRITING from the person who signed the booking form and will take effect on the day such notice is received by us. In the event of cancellation, the following charges will be levied, based upon the estimated expenses and losses suffered by us as a result of your cancellation:
Accommodation: We use comfortable, good quality accommodation. All rooms have private facilities. The tour price is based upon twin accommodation. Participants wishing single accommodation should state this at time of booking, as a small supplement will be charged. We will also try to accommodate clients travelling on their own but wishing to share, but if there is no other single person on the tour willing also to share we will have to charge the single room supplement.
Smoking: As with the majority of other leading birding tour operators and to ensure that everyone has an enjoyable time, participants are kindly requested not to smoke whilst in close company with other members of the group (e.g. when in the vehicles or at the meal table).
Air Travel: As you will notice all our prices do not include air travel, for the obvious reason that currently opportunities of cheap flights from Britain to Spain are so readily available. Our tours start from midday on the first date and end at midday on the last day. WE RECOMMEND THAT YOU ARRIVE AND DEPART TO/FROM SPANISH AIRPORTS BETWEEN 12.00 midday and 16.00 p.m. Do not book flights until your booking is confirmed, we will complete the 'Flight Details' later.
Insurance: It is compulsory that you arrange your own personal insurance cover. We have arranged our own policy for all eventualities with a maximum cover of £ 50.000.-
Complaints: In the unlikely event that you have a complaint, please notify the leader in person as soon as possible in order that we may assist you and hopefully deal with it to your full satisfaction. If it is not dealt with to your satisfaction on the spot, then the nature of the complaint should be stated in writing promptly and preferably within 28 days of the date scheduled for your return from the holiday.
